Terms & Conditions

01About these terms

These terms apply when you use www.anupurana-angan.co.in or order food from Anupurana Angan, run by Deepak (proprietor), H.No. J-393, Dakshinpuri, New Delhi 110062. By placing an order, you agree to these terms, our Privacy Policy, Refund & Cancellation Policy and Delivery Policy.

02Your account

• You must be 18 or older to order, or order with a parent or guardian’s consent.
• Please give a correct name, mobile number and delivery address. We are not responsible for failed deliveries caused by wrong details.
• You are responsible for keeping access to your email or Google account safe, since that is how you log in.
• We may suspend an account that is used for fraud, abuse or repeated fake orders.

03Our food

• Everything we cook is vegetarian. Our menu changes daily, so dishes in a tiffin may vary from day to day.
• Pictures on our website are illustrations, not photographs. The actual food may look different.
• Allergies: our kitchen uses milk and dairy, wheat (gluten), nuts, mustard, sesame and other common ingredients. Tell us about any allergy in the order notes or by phone before ordering. We will do our best, but we cannot promise that any dish is completely free of an allergen.
• Our food is freshly cooked and best eaten within 2–3 hours of delivery. Please refrigerate anything you keep for later.

04Orders & prices

• All prices are in Indian Rupees (₹). The amount shown at checkout is the full amount you pay, including any delivery charge.
• Prices are always checked again on our server when you pay. If a price on the page was shown wrongly, we will tell you before taking payment, or refund you in full.
• We may decline or cancel an order, for example if we cannot deliver to your address or an item is unavailable. If you have paid, you will get a full refund.

05Payments

• We accept online payments through Razorpay using UPI, debit and credit cards, and netbanking.
• An order is confirmed only after Razorpay confirms that the payment succeeded.
• If money is debited but the order is not confirmed, the amount is reversed automatically to your account, usually within 5–7 working days.
• We do not store your card, UPI or bank details.

06Tiffin plans

• Plans come in 6, 12 or 26 meals, for lunch, dinner or both, starting on the date you choose.
• A plan is a one-time prepaid payment. We never charge you automatically to renew it.
• You can pause and resume a paid plan from “My orders” on our website, or by calling or WhatsApping us.
• A plan is for the delivery address given at checkout. To change the address, contact us at least a day before.

07Delivery, cancellation & refunds

Where and when we deliver is explained in our Delivery Policy. How to cancel and when you get a refund is explained in our Refund & Cancellation Policy. Both are part of these terms.

08Using our website

• Please do not misuse the website, try to break its security, place fake orders, or copy its content for commercial use.
• The name “Anupurana Angan”, our logo, illustrations, text and design belong to us. You may not use them without our written permission.

09Our responsibility

We take care to cook safe, fresh and hygienic food. If something goes wrong with your order, we will make it right as set out in our Refund & Cancellation Policy.

To the extent the law allows, our total responsibility for any order is limited to the amount you paid for that order. We are not responsible for delays or failures caused by events outside our control, such as extreme weather, strikes, road closures or government orders. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

10Law & disputes

These terms are governed by the laws of India. We will always try to sort out any problem with you directly first. If a dispute cannot be resolved, the courts at New Delhi will have jurisdiction, without affecting your right to approach a consumer commission.

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

11Contact & complaints

For questions or complaints, write to support@anupurana-angan.co.in or call / WhatsApp +91 84487 36983 (WhatsApp). Our Grievance Officer is Deepak. We acknowledge complaints within 48 hours and aim to resolve them within one month. All contact details are on our Contact page.