In short
- We use your name, phone, email and address only to take, deliver and support your orders.
- Payments are handled by Razorpay. We never see or store your card, UPI PIN or bank details.
- We do not sell your data and do not show ads.
- You can ask us to see, correct or delete your data at any time.
01Who we are
Anupurana Angan is a home-style vegetarian tiffin service and cloud kitchen run by Deepak (proprietor), H.No. J-393, Dakshinpuri, New Delhi 110062 (“we”, “us”). We operate the website www.anupurana-angan.co.in.
This policy explains how we handle personal data under India’s Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using our website or ordering from us, you agree to this policy.
02What we collect
Information you give us
- Account details: your email address, and your name and profile picture if you sign in with Google.
- Order details: your name, mobile number, delivery address, delivery date and meal slot, and any notes you add (for example, “less spicy” or “no onion”).
- Messages: what you tell us when you call, WhatsApp or email us.
Information collected automatically
- Payment status: from Razorpay we receive the payment ID, amount and whether it succeeded. Your card, UPI or bank details stay with Razorpay.
- Basic technical data: our hosting provider keeps standard server logs such as IP address, browser type and time of visit, used for security and fixing errors.
Please do not share health information with us unless it is needed for your order, such as a food allergy. If you do, we use it only to prepare your food.
03How we use it
- To create and secure your account and let you log in.
- To take payment, cook, pack and deliver your order.
- To call or message you about your order, delivery, pauses, cancellations and refunds.
- To answer questions and handle complaints.
- To prevent fraud and keep our website secure.
- To keep accounting and tax records required by law.
We will send offers or promotional messages only if you have agreed to receive them, and you can stop them at any time.
05Storage & security
Your data is stored in India. Our website uses HTTPS encryption, each customer can see only their own orders, and every payment confirmation is checked with Razorpay’s signature before an order is marked paid. Kitchen staff accounts can see orders only to prepare and deliver them.
No system is perfectly secure. If a breach affecting your data ever happens, we will inform you and the authorities as the law requires.
06How long we keep it
- Account data: for as long as your account is active, or until you ask us to delete it.
- Order and payment records: for as long as tax and accounting laws require us to keep them.
- Server logs: for a short period, usually a few weeks.
07Your rights
You can ask us to:
- Tell you what personal data we hold about you and how we use it.
- Correct or update wrong or incomplete details.
- Delete your account and data, except records we must keep by law.
- Withdraw your consent. This may mean we can no longer take your orders.
- Nominate another person to act for you in case of death or incapacity.
Email us at support@anupurana-angan.co.in from the email address on your account. We will reply within 30 days. If you are not satisfied, you can also complain to the Data Protection Board of India.
09Children
Our website is meant for people aged 18 and above. If you are under 18, please order with the consent and help of a parent or guardian. We do not knowingly collect data from children without such consent.
10Changes to this policy
We may update this policy when our service or the law changes. The “Last updated” date at the top will change, and for important changes we will tell you on the website or by message.
11Grievance officer
For any concern about your data or this policy, contact our Grievance Officer:
Name
Deepak
Phone / WhatsApp
Address
H.No. J-393, Dakshinpuri, New Delhi 110062
We acknowledge complaints within 48 hours and aim to resolve them within one month.