In short
- Cancel before 9 am on the delivery day and get a full refund for that meal.
- Unused meals in a tiffin plan are refunded if you stop the plan.
- Something wrong with your food? Tell us within 2 hours with a photo.
- Refunds go back to your original payment method in 5–7 working days.
01At a glance
| Situation | What you get |
|---|---|
| Cancelled before 9 am on delivery day | Full refund for that meal |
| Cancelled after 9 am on delivery day | No refund, as cooking has started |
| Plan cancelled before it starts | Full refund |
| Plan stopped midway | Refund for meals not yet delivered |
| Wrong, missing, spilled or spoiled food | Replacement meal or refund for that meal |
| We cancel or miss a delivery | Full refund, or an extra meal added to your plan |
02How to cancel
Call or WhatsApp us on +91 84487 36983 (WhatsApp), or email support@anupurana-angan.co.in, with your order code (it starts with “AA” and is shown in “My orders”). The time your call or message reaches us is the time we count.
For a tiffin plan, you can also pause it from “My orders” instead of cancelling, and resume it later.
03Single meal orders
- Before 9 am on the delivery day: cancel and receive a full refund.
- After 9 am on the delivery day: the food is already being cooked for you, so we cannot refund it. You can ask us to deliver it to someone else at the same address.
04Tiffin plans
- Before the start date (before 9 am on the first day): full refund.
- After the plan has started: we refund the meals not yet delivered, at the per-meal price you paid. Meals already delivered, and the meal for that day if you cancel after 9 am, are not refunded.
- Plans are prepaid once. There is no auto-renewal, so you never need to cancel a future charge.
05Problem with your food
If your food arrives wrong, incomplete, spilled, or not fit to eat, tell us within 2 hours of delivery and send a photo on WhatsApp. We will check and offer a replacement meal or a refund for that meal, whichever you prefer.
Because food is personal, please keep the item until we reply, and do not finish it first.
06If we cancel or miss a delivery
If we cannot deliver to your address, run out of an item, or miss a delivery because of our mistake, we will contact you and give you a full refund for that meal. For plans, you can choose an extra meal added at the end of the plan instead.
07When refunds don’t apply
- No one is available to receive the food and you cannot be reached on your phone.
- The address or phone number given was wrong or incomplete.
- A change of mind after 9 am on the delivery day.
- Taste preferences, when the food was delivered as described.
08How refunds are paid
- We approve eligible refunds within 2 working days of your request.
- The money goes back through Razorpay to the same UPI, card or bank account you paid with, usually within 5–7 working days after approval. Your bank may take a little longer.
- If money was taken but your order was never confirmed, Razorpay reverses it automatically, usually within 5–7 working days.
Haven’t received a refund? Write to support@anupurana-angan.co.in with your order code and we will trace it for you.